Priority PCD review task iteration

We redesigned the ‘priority PCD review’ task to match the changes we made recently to the ‘Check new PCD case’ task.

These cases must be reviewed within 3 hours.

While making these changes, we also:

added fields to capture management information about CPS Direct (CPSD) involvement
added the ability to transfer the case to another unit

How it works

The task begins on the decision page:

The options are:

NFS compliant
NFS non-compliant
Priority / Red rejection

NFS compliant

If the user selects “NFS compliant” they’re taken to the case type:

After selecting the case type, all users are asked ‘Are you CPS Direct?’ with Yes/No options.

Users who select ‘Yes’ go to the check answers page. CPSD teams do not need to transfer cases.

Users who are not CPSD are asked if they want to transfer the case:

If they select “No” they go to the check answers page.

If they select yes, they’re asked ‘Do you want to change the area?’ The current area is shown in inset text.

If they select ‘Yes’, an autocomplete appears where they can search for and select a different area. This uses the GOV.UK autocomplete component which makes it easy to find the right area from a long list.

Screenshot of area selection autocomplete

If they select ‘No’, they go straight to unit selection within their current area.

Screenshot of unit selection autocomplete

After selecting an area (or choosing to keep the current one), users select a unit using another autocomplete. The unit list is filtered to only show units within the selected area, making it easier to find the right team.

After selecting a unit, users go to check answers:

Screenshot of check answers page - NFS compliant with transfer

NFS non-compliant

If the user selects ‘NFS non-compliant’, they’re also asked for the case type, then shown a ‘Reason for rejection’ page:

The options are:

Case Material not correctly received
No/missing Disclosure Schedule
No MG3
No/Incomplete Supervisor’s comments
No DV Checklist
No/missing MG11s
No/missing Exhibits
No Summary of interview
Missing Suspect’s Previous Convictions
Missing Victim/Witness Previous Convictions
Hard Media not provided
Third party material not provided
Incomplete OIC contact details

Each checkbox conditionally reveals an optional details field.

After selecting reasons, users answer the CPSD question.

Unlike the NFS compliant path, all NFS non-compliant cases skip the transfer question and go straight to recording a police response date:

After entering the date, users go to check answers:

Priority / Red rejection

If the user selects ‘Priority / Red rejection’, they’re asked for the case type, then shown a ‘Reason for rejection’ page with radio buttons:

The options are:

Check custody status and resubmit
Insufficient information to determine a charging advice

Each option conditionally reveals an optional details field.

Screenshot of Priority/Red rejection reasons conditional reveal

After selecting a reason, users answer the CPSD question, then record a police response date (same as the NFS non-compliant path). They then go to check answers.